Privacy Policy

Effective Date: August 1, 2025

twitter-viewer.com (the "Website") is operated by twitter-viewer (the "Operator"). This Privacy Policy explains how the Operator collects, uses, stores, discloses, and protects your personal information when you access or use the Website. By accessing or using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information Provided by You:

1.1.1 When you register an account on the Website, we may collect personal information such as your name, email address, and any other information you choose to provide during the registration process.

1.1.2 If you purchase Paid Services, we may collect payment information, including your credit card number, debit card number, billing address, and other information related to the payment method. Please note that we do not store full credit card details; such information is processed by our third-party payment processors, who are subject to their own privacy policies.

1.1.3 When you contact us with inquiries, feedback, or complaints, we may collect your contact information and the content of your communication.

1.2 Information Automatically Collected:

1.2.1 When you access or use the Website, we may automatically collect certain information about your device and usage, including but not limited to your IP address, browser type and version, operating system, device identifier, the pages you visit on the Website, the time and date of your visits, the length of time you spend on each page, and other browsing data.

1.2.2 We may use cookies, web beacons, and other tracking technologies to collect this information. Cookies are small text files that are stored on your device when you visit a website. You can configure your browser to refuse cookies or to alert you when cookies are being sent; however, some features of the Website may not function properly if you disable cookies.

1.3 Information from Third-Party Sources:

1.3.1 The Website allows you to view content from Twitter. When you input a Twitter account or a tweet link, we may access and collect publicly available information from Twitter, such as the Twitter account's profile information, tweets, and interaction data (likes, comments, retweets). This information is collected in accordance with Twitter's terms of service and privacy policy.

1.3.2 We may also receive information about you from third-party service providers, such as analytics providers and payment processors, to the extent necessary to provide their services to us.

2. How We Use Your Information

2.1 To Provide and Improve the Website Services:

2.1.1 We use your personal information to create and manage your account, process your requests for services, and provide you with access to the Website's features and functionality.

2.1.2 We use the information we collect to understand how users interact with the Website, identify areas for improvement, and develop new features and services.

2.2 To Process Payments:

2.2.1 If you purchase Paid Services, we use your payment information to process the payment, issue invoices, and manage billing.

2.2.2 We may also use your payment information to detect and prevent fraud.

2.3 To Communicate with You:

2.3.1 We may use your email address to send you important notices, such as updates to these Terms of Service or this Privacy Policy, account-related information, and information about changes to the Website's services.

2.3.2 With your consent, we may send you marketing communications about our products and services, including promotions and special offers. You can opt out of receiving marketing communications at any time by following the instructions in the email or by contacting us at helpreply.inbox@gmail.com.

2.4 To Protect Our Interests and Comply with Laws:

2.4.1 We may use your information to investigate and prevent fraudulent activities, unauthorized access to the Website, and other violations of these Terms of Service or applicable laws.

2.4.2 We may disclose your information to law enforcement authorities, government agencies, or other third parties if required by law or in response to a valid legal request.

3. How We Store Your Information

3.1 Storage Location: Your personal information will be stored on servers located in Singapore or in other countries where our service providers operate, in accordance with applicable laws and regulations.

3.2 Security Measures: We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption, firewalls, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

3.3 Retention Period: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. When your personal information is no longer needed, we will take steps to delete it or anonymize it.

4. Data Security

4.1 Technical Security Measures

4.1.1 Encryption: All personal information transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols. This ensures that data is protected during transmission and cannot be easily intercepted or read by unauthorized parties. Additionally, sensitive data such as payment-related information (even though we don't store full credit card details) and user authentication credentials are encrypted at rest using strong encryption algorithms.

4.1.2 Firewalls and Intrusion Detection/Prevention Systems: We deploy advanced firewalls to create a barrier between our internal networks and external networks, preventing unauthorized access. Intrusion detection and prevention systems are also in place to monitor network traffic for suspicious activities, such as unusual login attempts or data transfer patterns, and take immediate action to block or mitigate potential threats.

4.1.3 Secure Server Configuration: Our servers are configured with security best practices in mind. This includes regularly updating operating systems, software, and firmware to patch known vulnerabilities. We also disable unnecessary services and ports to reduce the attack surface and minimize the risk of security breaches.

4.1.4 Data Backup and Recovery: We regularly perform backups of your personal information to ensure that data can be recovered in the event of a hardware failure, natural disaster, or security incident. Backups are stored in secure, off-site locations and are encrypted to prevent unauthorized access. We also test the backup and recovery process periodically to ensure its effectiveness.

4.2 Administrative and Organizational Security Measures

4.2.1 Access Control: We implement strict access control policies to ensure that only authorized personnel have access to your personal information. Access is granted on a need-to-know basis, and employees are required to use strong, unique passwords for their accounts. Multi-factor authentication is also enabled for critical systems to add an extra layer of security.

4.2.2 Employee Training: All employees receive regular training on data security and privacy best practices. This includes training on how to handle personal information securely, recognize and report security threats, and comply with applicable laws and regulations. Employees are also required to sign confidentiality agreements to protect the privacy of user data.

4.2.3 Vendor Management: When engaging third-party service providers, we conduct thorough due diligence to ensure that they have adequate security measures in place to protect your personal information. We include strict security clauses in our contracts with vendors, requiring them to comply with our privacy and security standards and to notify us immediately of any security breaches or incidents.

4.2.4 Regular Security Audits and Assessments: We conduct regular internal and external security audits and assessments to identify potential vulnerabilities in our systems and processes. These audits are performed by qualified security professionals who review our security controls, policies, and procedures to ensure they are effective and up-to-date. Any issues identified during the audits are addressed promptly.

4.3 Incident Response

4.3.1 Security Incident Response Plan: We have a comprehensive security incident response plan in place to handle security breaches or other incidents involving personal information. The plan outlines the steps to be taken in the event of an incident, including detection, containment, investigation, notification, and recovery.

4.3.2 Notification of Security Breaches: In the event of a security breach that results in the unauthorized access, use, or disclosure of your personal information, we will notify you and relevant authorities in accordance with applicable laws and regulations. We will provide you with information about the breach, including the nature of the information involved, the potential risks, and the steps we are taking to address the breach and protect your information.

5. Cookie Policy

5.1 What Are Cookies: Cookies are small text files that are placed on your device (computer, smartphone, tablet, etc.) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website operators.

5.2 Types of Cookies We Use:

5.2.1 Essential Cookies: These cookies are necessary for the operation of the Website. They enable you to navigate the Website and use its features, such as accessing secure areas of the Website. Without these cookies, the Website may not function properly.

5.2.2 Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors to the Website and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users can find what they are looking for easily.

5.2.3 Functional Cookies: These cookies are used to recognize you when you return to the Website. This enables us to personalize our content for you, greet you by name, and remember your preferences (such as your choice of language or region).

5.2.4 Targeting/Advertising Cookies: These cookies record your visit to the Website, the pages you have visited, and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

5.3 How to Manage Cookies:

5.3.1 You can control and manage cookies in various ways. Most web browsers allow you to control cookies through their settings preferences. You can usually set your browser to notify you when a cookie is being placed on your device, or you can choose to block cookies altogether.

5.3.2 The methods for doing this vary from browser to browser. You can find information about how to manage cookies in your browser's help menu. Please note that if you choose to block all cookies, some features of the Website may not function properly.

5.3.3 You can also opt out of certain types of cookies, such as targeting/advertising cookies, by visiting the websites of the relevant third-party advertising networks and following their opt-out instructions.

6. Privacy Protection for Users in Europe and America

6.1 Compliance with Applicable Laws: For users located in the European Union (EU), European Economic Area (EEA), and the United States, we comply with relevant privacy laws, including the General Data Protection Regulation (GDPR) for EU/EEA users and the California Consumer Privacy Act (CCPA) and other applicable state laws for users in the United States.

6.2 Legal Basis for Processing (GDPR): For users in the EU/EEA, we process your personal information based on the following legal bases:

6.2.1 Performance of a contract: When we process your information to provide you with the Website services you have requested, such as creating an account or processing a payment.

6.2.2 Legitimate interests: When processing is necessary for our legitimate interests, such as improving the Website, preventing fraud, or communicating with you about our services, provided that our interests do not override your fundamental rights and freedoms.

6.2.3 Consent: For certain processing activities, such as sending marketing communications, we rely on your explicit consent. You can withdraw your consent at any time as described in Section 6.4.

6.3 Additional Rights for EU/EEA Users (GDPR): In addition to the rights outlined in Section 6, users in the EU/EEA have the following rights:

6.3.1 Right to restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or when the processing is unlawful but you do not want us to delete the information.

6.3.2 Right to object to processing: You have the right to object to the processing of your personal information based on our legitimate interests. We will stop processing your information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

6.3.3 Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe that our processing of your personal information violates the GDPR.

6.4 Additional Rights for California Users (CCPA): For users residing in California, you have the following additional rights under the CCPA:

6.4.1 Right to know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which the information was collected, the purposes for which the information is used, and the categories of third parties with whom we have shared the information.

6.4.2 Right to delete: You have the right to request that we delete your personal information, subject to certain exceptions.

6.4.3 Right to opt-out of sale: If we sell your personal information (as defined by the CCPA), you have the right to opt-out of such sales. We do not sell your personal information to third parties for monetary consideration, but if this changes, we will provide you with a mechanism to opt-out.

6.4.4 Right to non-discrimination: We will not discriminate against you for exercising any of your rights under the CCPA. This means we will not deny you services, charge you different prices, or provide you with a lower quality of service because you have exercised your rights.

7. How We Disclose Your Information

7.1 Service Providers: We may disclose your personal information to third-party service providers who perform services on our behalf, such as hosting providers, payment processors, analytics providers, and email service providers. These service providers are contractually obligated to use your personal information only for the purposes of providing the services to us and to protect your personal information in accordance with this Privacy Policy and applicable laws.

7.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.

7.3 Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of such a transfer if required by law.

7.4 Consent: We may disclose your personal information with your prior consent.

8. Your Rights Regarding Your Information

8.1 Access and Correction: You have the right to access the personal information we hold about you and to request that we correct any inaccuracies in that information. To exercise this right, please contact us at helpreply.inbox@gmail.com.

8.2 Deletion: You have the right to request that we delete your personal information, subject to certain exceptions, such as when we are required to retain the information by law or to fulfill a contractual obligation. To request deletion, please contact us at the aforementioned email address.

8.3 Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the instructions in the email or by contacting us at helpreply.inbox@gmail.com.

8.4 Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal.

8.5 Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that information to another controller, where technically feasible. To exercise this right, please contact us at helpreply.inbox@gmail.com.

9. Children's Privacy

9.1 As stated in our Terms of Service, users must be at least 13 years of age to register an account on the Website. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible.

9.2 Parents or legal guardians of children between the ages of 13 and 18 who have registered an account on the Website may contact us at helpreply.inbox@gmail.com to request access to, correction of, or deletion of their child's personal information, provided that they can verify their identity and relationship to the child.

10. Third-Party Links and Services

10.1 The Website may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party websites or services, and we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

10.2 Our third-party service providers, such as payment processors and analytics providers, have their own privacy policies. We recommend that you review their privacy policies to understand how they collect, use, and disclose your information.

11. Changes to This Privacy Policy

11.1 We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on the Website, and the revised Privacy Policy will be effective as of the date indicated in the "Effective Date" section above. It is your responsibility to review this Privacy Policy periodically. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

11.2 For users in the EU/EEA and the United States, we will provide notice of material changes to this Privacy Policy in a timely manner, in accordance with applicable laws.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at helpreply.inbox@gmail.com.